Recurring Maintenance Services

Recurring maintenance clients are allocated ongoing scheduling capacity within our service routes. Maintenance visits are generally completed within the client’s allocated service week to allow flexibility for weather conditions, public holidays, staffing, and operational requirements.

Automated reminders may be provided prior to scheduled visits. Visit timing may vary depending on weather conditions, route planning, staffing, traffic conditions, and operational scheduling requirements.

Automated reminders are provided as a courtesy reminder only and should not be relied upon as the sole method of tracking recurring service visits or communicating scheduling conflicts.

If there are any known access issues, pets, scheduling conflicts, or upcoming availability concerns, we ask that these be communicated as early as possible so we can plan accordingly. 

As recurring maintenance visits involve reserved labour allocation and route planning, cancellations made with short notice, repeated skipped visits, or situations where property access cannot be provided may incur a fee of up to 50% of the scheduled visit value at the discretion of Weeds n’ Wonders.

Ongoing clients are prioritised as part of our recurring maintenance schedule. Clients who regularly skip or pause visits may have their scheduling adjusted to casual/ad-hoc availability depending on operational capacity.

One-Off Services

For one-off services, including garden cleanups, hedge reductions, mulch installations, and similar non-recurring work, cancellations with less than 48 hours notice may incur a fee to cover reserved labour, scheduling, and operational costs.

Weather, Operational Delays & Rescheduling

In some circumstances, visits may need to be delayed, rescheduled, or adjusted due to unsafe weather conditions, extreme heat, heavy rainfall, staffing limitations, equipment issues, public holidays, or other operational factors.

Where required, Weeds n’ Wonders will make reasonable efforts to accommodate an alternative service timeframe.

Client Responsibilities

Clients are responsible for ensuring reasonable property access and maintaining a safe working environment for our team members during scheduled visits. This includes notifying us of any locked gates, pets, hazards, restricted access areas, or other relevant property conditions that may impact service delivery.

Refunds

Refund requests relating to completed services will be considered on a case-by-case basis. As gardening and outdoor maintenance outcomes can vary depending on seasonal conditions, weather, plant health, irrigation, soil conditions, and ongoing property maintenance, refunds are generally not provided for subjective dissatisfaction where services were completed as agreed.

Where a legitimate service issue has occurred, Weeds n’ Wonders will make reasonable efforts to address the concern appropriately.

Contact Us

If you have any questions or concerns regarding this policy, please contact us at:

Email: info@weedsnwonders.com.au
Phone: (03) 9008 7259

Last updated: 10/06/2026