Privacy Policy
Weeds n’ Wonders PTY LTD (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or engage our gardening and maintenance services.
Information We Collect
We may collect personal information including:
• Name
• Email address
• Phone number
• Property address
• Billing and payment information
• Information relating to your gardening or maintenance requirements
• Communication preferences
• Contact information and authorised representative details provided in connection with our services
We may also collect limited website usage data through cookies, analytics tools, or website forms to help improve our website and services.
How We Use Your Information
We may use your information to:
• Provide and manage our services
• Communicate regarding quotes, bookings, scheduling, invoices, and service updates
• Respond to enquiries and customer support requests
• Process payments and invoices
• Improve our website, operational processes, and customer experience
• Send occasional marketing or promotional communications where appropriate
• Comply with legal obligations
Disclosure of Information
We may share information with trusted third-party providers, contractors, or service partners who assist with operating our business or delivering services, including:
• Payment processors
• Accounting or invoicing platforms
• Email and communication providers
• Website or hosting providers
• Scheduling, CRM, or operational software providers
• Irrigation or specialist contractors
• Trades or subcontractors engaged in connection with requested services
We do not sell personal information to third parties.
Information may also be disclosed where required by law or where reasonably necessary to protect our legal rights, safety, or business operations.
Photography, Video & Visual Media
From time to time, Weeds n’ Wonders may capture photographs, videos, or other visual media relating to gardening, landscaping, or maintenance work completed at a property for operational, training, record-keeping, portfolio, or marketing purposes.
We make reasonable efforts to ensure visual media is focused primarily on the gardening and landscaping work completed during service visits.
If a client does not wish for photographs, videos, or other visual media relating to their property to be used for promotional purposes, they may notify us at any time.
Data Security
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no electronic transmission or storage system can be guaranteed to be completely secure, and clients acknowledge that information transmitted online carries some inherent security risks.
Access & Communication Preferences
Clients may request access to their personal information or request corrections to inaccurate information by contacting us directly.
Clients may also opt out of marketing communications at any time.
Minors Privacy
Our website and services are not specifically directed toward minors under the age of 13, and we do not knowingly collect personal information directly from minors.
Where services are provided at childcare centres, schools, family properties, or similar environments, any information collected will generally relate to the property owner, organisation, or responsible adult rather than children directly.
If you believe personal information relating to a child has been provided to us improperly, please contact us so we can take reasonable steps to address the issue.
Third-Party Links
Our website or communications may occasionally contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites.
Changes to This Policy
Weeds n’ Wonders reserves the right to update this Privacy Policy from time to time.
Updated versions will be published on our website and take effect upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us at:
Email: info@weedsnwonders.com.au
Phone: (03) 9008 7259
Last updated: 10/06/2026